Who we are

Our website address is: https://xorted.com.

Introduction

Xorted respects your privacy and is committed to protecting it. We provide this Privacy Policy to inform you of our privacy procedures and practices, as well as to describe what information we collect about you, how we obtain your information, and how we use, share, and otherwise process your information in the course of operating our business and our platforms.

In this Privacy Policy, “we”, “our” and “us” refers to Xorted, and their worldwide affiliates (collectively, “Xorted”); “the website” refers to the Xorted websites (including www.xorted.com); the website and our mobile applications together are the “platforms”; and “you” and “your” refers to a specific individual accessing and using the platforms or the services that we provide.

We may update or revise this Privacy Policy at any time and this page will always reflect the current version.

The information that we collect

For purposes of this Privacy Policy, Xorted is a “data controller”, which means that we are responsible for the personal information that we collect about you and how we process it. “Personal information” is any information that can be used to identify you or that we can link to you and which we have in our possession or control.

The information we may collect from or about you includes:

(a) Personal data about you: When you register on our platforms as a user or otherwise, update your information, take part in promotions, campaigns, or contests, sign into our mobile application using your personal information or a social media account, send emails to us, send support requests, contact real estate agents via forms or phone numbers made available on our platforms, provide feedback, or when you report a problem with our platforms, you provide us with information that we store and process. Such information may include your name, address, phone number, email address, nationality, residency status, device IP address, date of birth, passport or Qatar ID, spending limits and budget, survey participation, video and audio recordings, your interests (including preferred type of real estate), and any other information that you independently choose to provide to us (for example, if you send us a message on social media (e.g., WhatsApp or Instagram), or email, or call us).

(b) Purchase information: We may collect information relating to any purchases or potential purchases of our products, real estate listed on our website, or services that you make (such as records of purchase).

(c) Website information: We may receive information from you as a result of your visits to, and use of, the website. This information may include information such as your IP address, the date and time you access the website, length of time you spend on the website, your browsing history (recorded by the text and graphics files that compose that page), and the Internet address of the website from which you redirected to our website.

(d) Financial, payment, and credit data: We may collect payment data that you provide when you make online purchases. This may include your payment instrument number (e.g., credit card or debit card), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV or CVV). We may collect information relating to payment and transaction history and billing information. We may also collect personal credit information, credit reports provided by a credit reporting agency used to report on overdue credit payments and commercial credit information for the purpose of providing mortgages to you via Xorted.

(e) Other information: We may collect other information so that we, including our affiliates, customers, and associates, can provide services to you, such as credit scores, payslips, and salary letters for the purpose of obtaining a mortgage. If you are a user of any of our products or services, we may collect information you have made publicly available.

How do we obtain and what are the sources of your information

We may collect your information during the course of our engagement with you and will only use your personal information in accordance with applicable data protection laws.

We may obtain this information from a variety of sources, including:

(a) from you (for example, when you access and use the platforms, when you make an inquiry about our platforms or services, send WhatsApp communications to us or agents and brokers via our platforms to enquire about a property, send emails or call our Customer Care team, or otherwise provide us with your personal information);

(b) from real estate developers, agents, and brokers and government sources (such as Ejari);

(c) from our affiliates and business partners, such as banks; and

(d) from advertising networks, analytics providers, and search information providers.

How do we process your information

We will comply with applicable data protection laws that apply to our processing of your personal information. We will:

(a) process your personal information in a lawful, fair, transparent, and secure way;

(b) collect your personal information only for specific, explicit, and legitimate purposes as explained to you when collecting your personal information;

(c) not use your personal information in any way that is incompatible with those purposes;

(d) process your personal information in a manner that is adequate and relevant to the purposes for which we have collected it and limited only to those purposes;

(e) keep your personal information accurate and, where necessary, up to date; and

(f) keep your personal information in a form that identifies you only as long as necessary for the purposes we have informed you and/or as permitted by law.

How do we use your information

We may use or process your personal information for the following purposes:

(a) to provide any services that you request from us;

(b) to provide a better service to you, and in particular, to keep internal records, as well as to improve our products, services, and the platforms. If you contact us via the website, social media, email, or our call centres, we may keep a record of that correspondence or call to improve our services and to address any specific requests or complaints;

(c) to communicate with you (through various communication platforms, such as WhatsApp, SMS, phone, and email) if you have ordered, purchased, or participated in anything on the platforms, including to respond to any queries, requests, or comments that you may have and to facilitate communications between you and our real estate agents and brokers when you enquire about the properties on our platforms;

(d) to assist third parties in providing services to you, such as real estate developers, agents, and brokers, or banks with respect to issuing mortgages. Such information may be collected when sending emails, surveys, or other communication, as well as any other sources as outlined in this privacy policy;

(e) to contact you for market research purposes;

(f) to monitor communications in order to improve the services we provide to you and assess the performance and responsiveness of our employees and real estate agents that provide our services to you (for example, when you enquire about properties through our platforms and you are connected to the real estate agents by us);

(g) to provide you with information about new opportunities, promotions, alert notifications, special offers, and other information that we may feel is relevant to you;

(h) to provide you and enable selected third parties to provide you with information about goods or services that may interest you;

(i) to customize or enhance your experience on our platforms and services, including via the display of adverts and direct communications you receive from us, which may be based on your activity on our platforms;

(j) to improve our platforms by determining the website’s technical design specifications and identifying system performance or problem areas, for tracking activity on the website and mobile applications, preparing reports, assessing trends, and otherwise monitoring the way in which the platforms are being used;

(k) to process your payments or any documents that you provide via the platforms;

(l) to measure or understand the effectiveness of advertising we serve to you and others, to deliver relevant advertising to you, to make suggestions and recommendations to you and other users of our website about goods and services that may interest you or them, which may be based on your activity on our website or third parties’ website(s); and

(m) to comply with legal obligations.

On what basis do we use your information

We use your personal information on the following bases (where permitted in accordance with applicable data protection laws):

(a) because the information is necessary for the performance of a contract with you or to take steps at your request to enter into a contract;

(b) because you have given your consent (if we expressly ask for consent to process your personal information for a specific purpose);

(c) for our legitimate interests. Using your personal information helps us to operate, improve, and minimise any disruption to the platforms and the services that we may offer to you. We also have a legitimate interest in sending you information on the services we believe will be of interest to you;

(d) to comply with legal and regulatory obligations; or

(e) if you have made the personal information publicly available.

Who do we share your information with

We will only disclose or transfer your personal information for the purposes set out in this notice, or as otherwise notified to you at the time your personal information is being collected:

(a) to selected real estate brokers, real estate brokerage firms, agents, developers, or other service providers that we use, where asked to do so or as part of your use of the platforms. For example, when you enquire about a property of interest to you, we will pass your personal information to the estate agents handling that property sale or rental;

(b) to business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you;

(c) to any member of our group;

(d) to any competent authorities if we are legally required to comply with a request for data;

(e) to our third-party service providers. We partner with and are supported by service providers around the world. Personal information may be processed by these third parties on our behalf. These service providers may provide support services to us, including:

• Cloud service providers
• Customer support services
• IT service providers
• Hosting services
• Payment processors
• Fraud detection services
• Professional services

(f) in connection with a merger, acquisition, or any form of sale of some or all of our assets, where we will transfer the information we hold to the relevant third party;

(g) to enforce or apply our terms of use and other agreements, or to protect our rights, property, or safety or the rights, property, or safety of our employees, agents, and contractors or others; and

(h) where we have obtained your consent to do so.

Your rights

You have the right to:

(a) request access to the personal information we hold about you;

(b) request that we correct or update any incorrect or incomplete personal information we hold about you;

(c) request that we delete or erase your personal information where:

• the personal information is no longer necessary for the purposes for which it was collected;
• you withdraw your consent and there is no other legal ground for processing the information;
• you object to the processing and there are no overriding legitimate grounds for continuing the processing;
• the personal information has been unlawfully processed; or
• the personal information must be erased for compliance with a legal obligation;

(d) object to processing of your personal information where we are relying on legitimate interests (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground;

(e) request that we restrict the processing of your personal information where:

• you contest the accuracy of the personal information;
• the processing is unlawful but you oppose erasure;
• we no longer need the personal information but you require it to establish, exercise, or defend legal claims; or
• you have objected to processing (pending the verification of whether our legitimate interests override yours);

(f) request the transfer of your personal information to you or to a third party in a structured, commonly used, and machine-readable format; and

(g) withdraw consent where we are relying on consent to process your personal information.

How do we protect your information

We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. We also take appropriate measures to safeguard your personal information against loss, theft, and misuse.

Cookies and similar technologies

Our platforms may use cookies and similar technologies to enhance your experience and gather data about how our platforms are used. Cookies are small files that are placed on your device that help us recognize your device and provide you with a personalized experience. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you do not accept cookies, some portions of our platforms may not function properly.

Children’s Privacy

Our platforms are not intended for use by individuals under the age of 18. We do not knowingly collect or process personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Xorted WLL
Email: admin@xorted.com
Address: Doha – Qatar